Support — Climb GTM Console
Email: diego@climbconsulting.io. We answer within one business day; issues that block your team's access get same-day attention.
Common answers
- Records show ids instead of names. Names resolve live from your CRM and are never stored on our side. Ids mean the read-only resolver connection for your portal is missing or expired — email us and we'll walk your admin through re-issuing it (about five minutes).
- "Connect HubSpot" on Settings. Deal editing uses your own HubSpot login, so changes are yours, under your permissions. Connecting takes one consent screen; you can disconnect any time from Settings or from HubSpot's connected-apps page.
- A number looks wrong. Every threshold prints its source next to it. If a figure still looks off, email a screenshot — data-quality questions usually trace to the CRM field the metric reads, and the Hygiene page will often show you which one.
- Data freshness. The scan runs each weekday; the "data as of" line in the sidebar is the truth. Nothing in the console reads your CRM live except name resolution and deal edits you make yourself.
Documentation
What the console is and how it handles data: docs · privacy policy.